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Tele Medical Health Hipaa Dicom HL7 Pacs.Com, Inc. Information Technology Documentation

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Whatever your network support needs are, 1stGMC can assist. We offer a range of network support services for your business, including network troubleshooting, remote network management, network configuration, server support and email issues.

In addition to providing support to your existing ICT network infrastructure, our team of certified network engineers are also here to assist in making recommendations and performing implementation of new or updated technologies in your business environment. From the SME to PLC companies, 1stGMC has the resources, skills, expertise and manpower to help your business grow and take advantage of new and emerging technology. We can help you make the decisions that will determine whether your IT will work for you or you work for your IT. Our goal is to help you utilize technology to your advantage in a cost effective and cost productive way.

With over ten years of experience supporting and implementing technologies in a wide range of client environments throughout the US we have developed a reputation for expedient and expert service. Our Support Team has the ability to respond to your needs quickly and with the knowledge it takes to start making IT work for your business or enterprise.

Our staff of network support engineers can provide dedicated, reliable service to you and your staff. Whether you need emergency 24x7 support, monthly or weekly on-site maintenance, a one time service visit or just some e-mail or phone help call or e-mail us today to learn what makes us different and how we are dedicated to working to make your office systems work for you. With the backing of some of the largest ICT companies in the world such as Microsoft, IBM, HP, 3com, Cisco and many more we can provide your business - small, mid-market or enterprise - with a customized, optimal solution, following best practices for today's IT challenges and whatever the future might bring.

At 1stGMC we believe we have the most flexible approach to support contracts available, as we offer them as separate modules which can be mixed and matched to suit your business requirements.

1stGMC offers a range of support services including:

  • full-time & part-time on-site engineers

  • remote support

  • system/network contracts

  • pc / server contracts

  • help desk support

  • non-inclusive or inclusive parts contracts

  • preventative maintenance

  • software support

  • Proactive Server Monitoring

  • 24 Hour / 7 day a week Contracts

  • choice of response times

  • scheduled server maintenance

  • soak testing

  • data verification testing

  • agreed monitoring levels

  • loan equipment

  • continuous 24x7x365 network support

  • application monitoring

  • server capacity planning

  • remote driver updates

  • alerts automatically passed and managed by 1stGMC Service Desk

  • remote alerts to client e-mail or SMS

  • optional hours of cover - 24x7x365

  • performance monitoring

  • threshold tuning

  • device status reporting

  • remote diagnostic

  • service and Support Contracts (SLA)

  • phone Support

  • onsite Support

  • remote VPN Support

  • e-mail spam and virus filtering

  • e-mail hosting support

  • website hosting, website transfer and co-location support (to include DNS Support)

  • network outage diagnostic

  • network troubleshooting

  • Security, firewall protection and perimeter security

  • virus protection and assessment

  • spyware protection and assessment

  • wireless networks

  • server management and implementation

  • application support

  • hardware upgrades and installation

  • software upgrades and installation

  • windows server and workstation updates

  • network support outsourcing

Advanced diagnostic equipment and certified network support engineers with regular training means our network support engineers keep up to date on all of the latest technology and trouble shooting techniques so you don't have to.

Additionally, common parts are kept on hand and replacement components are part of our service level agreements so you don't have to wait for parts to get your network back up and running.

Call us now

We would welcome the opportunity to discuss your requirements further. If we can be of any assistance to you, please contact us or one of our ad sponsors.



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Offshoring may eliminate as many as one in five programming, software engineering and back office jobs such as data-key entry during the next several years in certain metropolitan areas where employment in those fields is the heaviest, according to a study by The Brookings Institution released this week.

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